support@betterkafka.com
Use the email linked below and include the product version, deployment method, provider type and the exact visible error. Remove message payloads, credentials and activation keys.
Open support emailBETTERKAFKA SUPPORTGet to the right
Get to the right
answer quickly.
Installation, licensing, billing and security questions go to one monitored BetterKafka support address.
Installation and upgrades
Helm values, Kubernetes health, Kafka connectivity and safe upgrade planning.
Licensing
Activation, installation binding, cluster capacity, renewal state and offline entitlement questions.
Billing and refunds
Checkout, invoice, cancellation and first-purchase refund questions.
Security reports
Mark the subject as SECURITY and avoid including exploit details in an initial unencrypted message.
Legal and postal contactPeter Kjaer - an individual trading as BetterKafkaElse Alfeltsvej 31k, 5 th, 2300 Copenhagen, Denmarksupport@betterkafka.com
BEFORE YOU SEND
Useful evidence, without secrets.
Include
BetterKafka version, affected screen, timestamp with timezone, Kafka provider and sanitized logs around the failure.
Remove
Kafka record contents, credentials, cookies, activation keys, personal data and internal hostnames not needed to explain the issue.
Service level
Self-service support has no guaranteed response time unless a written order or service agreement expressly includes one.