A clear first-purchase
refund window.
If BetterKafka is not right for you, request a refund within 14 calendar days of your first self-service purchase.
Last updated 2026-08-27
This policy will apply when paid checkout launches. Paid checkout remains disabled until Paddle seller verification is complete.
What is covered
After paid checkout launches, the initial self-service BetterKafka subscription purchase will be eligible for a refund request during the first 14 calendar days after payment. The request should include the billing email and invoice or transaction reference. Never send a full activation key, password, card number or private Kafka data.
Renewals and added capacity
Subscription renewals and additional cluster capacity are normally not covered by the voluntary first-purchase refund window. You can cancel future renewal through the hosted billing portal. Mandatory rights under applicable law always prevail.
Offline and negotiated orders
Offline entitlements, purchase orders, professional services and individually negotiated enterprise orders follow the refund and cancellation terms shown in their written order. A finite offline entitlement may not be technically revocable after delivery to a disconnected installation.
How to request a refund
After a paid purchase, email support@betterkafka.com from the purchasing address within 14 calendar days of the original payment. Include the invoice or transaction reference and a short explanation. Support will confirm receipt and, when approved, submit the refund through the original payment provider and payment method.
Processing
Payment networks and banks control the time between an approved refund and the credit appearing on your account. Taxes and currency conversion are handled through the original payment provider. This policy does not limit cancellation, withdrawal, conformity or refund rights that cannot lawfully be excluded.